How refunds work

The main points in brief

If you are looking for a way to get money back, this page will help you see who is responsible. We describe general principles, while the exact terms are always stated by Spinbetter.

Refunds at the operator

An accepted bet usually cannot be cancelled. Stakes on cancelled events are returned to your gaming account, not to your card.

If something goes wrong

A stuck deposit is often caused by a delay at the payment system rather than by the operator. Refunding a deposit while a bonus is active may be restricted by the promotion’s rules.

How a withdrawal differs from a refund

Withdrawal fees depend on the payment method and the rules of Spinbetter. A chargeback is a last resort, not an ordinary way to get a refund.

Updates to this page

Screenshots of payments and your bet history help in any dispute. This policy may be updated; the current version is always on this page.